Phone System Technology – Are Maintenance Protection Plans Worth Buying?

All businesses recognize the importance of phone system technology and their maintenance protection plan. However, many are looking for ways to reduce and cut outgoing costs due to economic conditions. We’ll highlight this area to understand if this is an expense that should be cut.

What happens if your phone system goes down?

Sales calls go unanswered and may go to a competitor

Customer service comes to a halt as some customers may become impatient

Employees become frustrated

Business partners can’t reach us and become frustrated

Business owners are feeling the crunch and are looking for ways to relieve the monthly budget. When asked they would all say that they value their phone system as well as their maintenance protection plan. However, due to the crunch and newer technology some feel that a maintenance protection plan is no longer needed. This is a very dangerous assumption. Most newer technology means that their voice and data live on the same network. If the network goes down, everything goes down. This now makes response time and resolution a critical issue.

Software driven systems are here. It is now becoming common practice for vendors to only support customers that are current with software updates. Most phone system manufacturers are releasing software updates every 7-9 months. Maintenance agreements are usually the most cost effective way to receive those updates. A maintenance protection plan is a great way to stay current with software as well as keeping your system tuned up with regular maintenance visits.

The strongest asset of a maintenance protection plan is the piece of mind knowing it can protect your critical business communications. Most plans will include a service level agreement to guarantee response times as well as parts and availability for the system covered, remote monitoring, ongoing training support and diagnostics.

When we look at current phone system technology it seems apparent that a maintenance protection plan is an essential part of any budget. It guarantees response times, software updates, keeps the phone system properly maintained as well as end users properly trained.

Mobile Phone Spy Software – Easy To Get And User Friendly

Mobile phone spy software is no longer in the realm of day dreams or science fiction, it is very much a reality these days. Software package technology is advancing at a rapid pace and in today’s world you can spy on close to anyone who has a mobile phone.

How The Mobile Phone Spy Software Works

The software, after mounted in a mobile phone, can keep track of the conversations which take place on that particular device. This way you can easily monitor a troublesome employee or spy on your youngster or spouse, with relative simplicity, thanks to the software.

The working mechanism of mobile phone spy software is simple to understand. When in place it will keep a record of all the phone calls which have been dialed or answered using the particular mobile cell phone.

You do not have to be a technical specialist in order to get the records. All that you need to do is to log in and locate the details. The vendors who retail the software will typically train you in all the basic “how to’s” of utilizing the software. It is really uncomplicated to use.

The software will routinely send you an SMS (Short Message Service) notification each time a cell phone call or text is sent or answered on the particular mobile phone you are tracking.

Smart phone spy software is becoming more refined by the day, with many new and user friendly features being added to it these days. For instance, these days there are a lot of software developers who present features in the software so you can not only keep track of the calls but additionally find out the exact area of the person at the time of the call. Advanced GPS monitoring system is incorporated as a portion of the “know how” to permit that feature.

The good thing concerning mobile phone spy software is that it provides complete stealth. Nobody can even get an inkling that they are being spied upon. There are no glitches in the line or muffled tones to alert the person that someone is listening in. The software makes you completely anonymous.

With a lot of superior features, it is not surprising that an increasing number of parents, lovers and employers are using this type of spying software to give themselves piece of mind and protect their loved ones as well as their investments.

Do You Think Wireless Phone Systems Are Good?

How good it would feel to have wireless phone systems installed all over, without messy wires and tubes hanging all over the place. Communicating with people around you, who are in your line of vision is certainly not a difficult thing to do; think of a situation where you need to talk to someone who is miles away. How would you do this without a proper channel of communication? This would be all the more of an attractive proposition, if this could be done without the presence of wires or tubes or any such paraphernalia. The point is to check out the various kinds of phone systems that are wireless, which can fulfill your needs and requirements.

To know how good the wireless phone systems are today, it would help if you could take your mind back to the days in which your granddad held on for dear life to a telephone all the time trying to ensure that the wire does not strangulate him. If you have heard him sound more like a frog than like the grandpa you love, it was most probably due to the fact that he had suddenly got his feet or his hands entangled in the mess of wires that were hanging near the phone system. Today, this has changed; the age of wireless communication has arrived.

The wireless phone systems have a lot of additional faciloities that make them all the more attractive. For instance, the call wait facility is available on most phone systems today. With the wireless system, you find that there is an LCD screen that lights up as soon as there is a call that is coming through. You might find that just as this call comes through, there is another one that is on its way as well. There is an indication on the same screen that the second call is in queue and is waiting to be picked up. The wireless system also provides indication that there is a second call waiting to be attended to.

The wireless phone systems come with speaker phones and clear display screens that help make communication quite easy and simple. You do not have to go through any complicated procedure to answer calls and more so, to find out who has called you. The latter is something that comes in quite handy when you are answering a call. Very often you might be in a position where you do not want to talk to a person for some particular reason. When you see their number flashing on the screen, you could put them on hold when you attend to a more important call.

When you buy your wireless phone systems, make sure you check out the various manufacturers who are in the business; there are always deals and discounts for you to choose from, any time of the year.

Automated Phone System Can Improve Service To Your Customers

If you are in the market to buy an automated phone system, this powerful business tool would be effective for your business and can help you to reduce your employee staffing costs.

These telephone systems have extremely advanced functions and features that allows this type of phone technology to able to answer a large volume of incoming telephone calls. Some of these systems can even make outbound calls for your company. Generally speaking, these feature rich systems can easily be integrated with your existing phone, voice mail, or fax systems.

In order to maximize the power and efficiency of an automated phone application, it is important that you match the system you buy with the appropriate and specific needs of your business and industry. The typical automated telephone program will have a plethora of features like automated call answering, call forwarding and call waiting functions to help your business run more efficiently.

One of the most popular features that many automated phone systems can provide is when you or one of your staff are unavailable or not in the office, the system can re-route your call to your home phone number, your cell phone number or to any telephone number you designate.

When you accurately select a good quality phone software, all of your customers and prospective customers can be quickly routed to the appropriate company staff member who can best serve them.

As any business owner will attest to, in a small business there is always much to do and much to follow up on. If you have to pay someone to answer your company phone, you may find that doing so is not the best utilization of your personnel, especially if you’re a new business or a home business working on a tight budget.

If you have to designate a dedicated person to answer the phone, it may require that person to take time, energy and money away from other more important tasks that could better serve the company. And of course, you will have the additional expense and cost of training, hiring and replacing people to maintain the job.

So when you properly use one of these telephone application, you can actually reduce your staffing costs while improving efficiency.

Make Your Automated Phone System User Friendly

When setting up your software, it is important to always keep your customer in mind.

We all have been an unhappy customer after calling a big company. Although the company’s goal was to improve its efficiency, frequently the end result is an experience for the customer that is outrageously frustrating and time wasting.

To increase customer satisfaction, you should always make all messages as short as possible. Try to always give the customer five options or less at a time. If it is in any way possible, you should always provide your customer with an option to speak to a live person for immediate assistance.

By setting up your automated phone system properly with the customer’s needs in mind, your new software will actually help you improve service to your customers.