Phone System Technology – Are Maintenance Protection Plans Worth Buying?

All businesses recognize the importance of phone system technology and their maintenance protection plan. However, many are looking for ways to reduce and cut outgoing costs due to economic conditions. We’ll highlight this area to understand if this is an expense that should be cut.

What happens if your phone system goes down?

Sales calls go unanswered and may go to a competitor

Customer service comes to a halt as some customers may become impatient

Employees become frustrated

Business partners can’t reach us and become frustrated

Business owners are feeling the crunch and are looking for ways to relieve the monthly budget. When asked they would all say that they value their phone system as well as their maintenance protection plan. However, due to the crunch and newer technology some feel that a maintenance protection plan is no longer needed. This is a very dangerous assumption. Most newer technology means that their voice and data live on the same network. If the network goes down, everything goes down. This now makes response time and resolution a critical issue.

Software driven systems are here. It is now becoming common practice for vendors to only support customers that are current with software updates. Most phone system manufacturers are releasing software updates every 7-9 months. Maintenance agreements are usually the most cost effective way to receive those updates. A maintenance protection plan is a great way to stay current with software as well as keeping your system tuned up with regular maintenance visits.

The strongest asset of a maintenance protection plan is the piece of mind knowing it can protect your critical business communications. Most plans will include a service level agreement to guarantee response times as well as parts and availability for the system covered, remote monitoring, ongoing training support and diagnostics.

When we look at current phone system technology it seems apparent that a maintenance protection plan is an essential part of any budget. It guarantees response times, software updates, keeps the phone system properly maintained as well as end users properly trained.